Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

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Account Information

Benefits

Benefit Information

Advantages of Membership

These health management tools and resources can help you stay well and protect your health

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment Periods

Fall Early Arrival (coverage beginning 08/01/2025) - 06/23/2025 - 08/26/2025

Fall (coverage beginning 09/01/2025) - 06/23/2025 - 09/30/2025

(Fall Installment Option ends 09/30/2025)

Spring/Summer (coverage beginning 01/01/2026) - 11/17/2025 - 02/14/2026

(Spring/Summer Installment Option ends 01/31/2026)

Summer (coverage beginning 05/17/2026) - 04/01/2026 - 06/03/2026

Summer II (coverage beginning 07/01/2026) - 06/04/2026 - 07/15/2026

Online Enrollment

Domestic Students

International Students (Mandatory)

Students with a Qualifying Life Event

Continuation Insurance

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Early Fall Arrival (new International Students) - 07/28/2025 - 08/22/2025

Fall - 08/04/2025 - 09/07/2025

Spring/Summer - 12/08/2025 - 02/01/2026

Summer (New Students Only) - 04/20/2026 - 06/05/2026

Summer II (New Students Only) - 06/04/2026 - 07/12/2026

The Summer II (New Students Only) 25-26 waiver deadline ended 07/12/2026. The online waiver system can no longer accept new waiver requests.

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

  • *International Claim Form is used to submit claims for benefits for covered services received outside the United States

Regulatory Notices

Dental and Vision Options

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Optional Vision Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1( 800) 451-0287
Medical Provider Call
1 (800) 581-0368
24/7 Nurseline
1 (855) 267-0214
Dental Customer Service
1 (844) 684–2255
EyeMed Vision Customer Service

Blue Access for Members Internet Help Desk

If you have any questions about Blue Access for Members call the Internet Help Desk at 888-706-0583
The Internet Help desk is available 24 hours a day, 7 days a week.

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected